Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You will also need the receipt or proof of purchase.

For food hygiene and safety reasons, food items can not be returned. If we require you to return goods to Sport Performance Education Center (SPEC), we will arrange for the return shipping costs to be paid by us. If we cannot deliver a product for any reason, we will arrange for a full refund of the purchase price, including all shipping costs.

To start a return, you can contact us at sportpec.hk@gmail.com. Please note that the return process may take up to 14 business days.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Hong Kong SAR, shipping your goods may take longer than expected.

You can always contact us for any return questions at sportpec.hk@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, such as perishable goods (e.g. food items) and personal care goods (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.

European Union 3 day cooling off period 

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, we will issue you a gift card (store credit) for the amount of the refund. Please note that the process may take up to 14 business days.

If more than 14 business days have passed since we’ve approved your return, please contact us at sportpec.hk@gmail.com.